All services over 1 hour will require a $50.00 non refundable deposit to secure the booking. If you need to change the date or time of the treatment, the $50.00 will transfer with this booking. This deposit will be taken off the total treatment value at the time of the treatment.
For some appointments, we will need a larger deposit, for instance, group bookings and lengthy treatments on Saturdays or late nights. If this is the case, we will discuss this with you when you make your booking.
Confirming your appointment
Our system sends an SMS in the lead up to your appointment. We ask that you confirm your appointment by replying Yes, or call us to confirm or request to reschedule. Please note, our automated SMS system does not accept incoming text messages other than Yes.
If you do not confirm your appointment
We have generally found if someone doesn’t confirm they are unable to attend. Our system makes two attempts then automatically cancels appointments that are not confirmed.
Cancelling or missing your appointment
Last minute cancellations or no shows enormously disadvantage us. If you need to cancel or re-schedule your appointment we require 48 hours notice to allow us to re-book your appointment slot.
Cancellations with less than 48 hours notice will be charged half the scheduled treatment price if the appointment slot could not be re-booked. If you are using a Gift Voucher this will be voided.
Any missed appointment will forfeit any non-refundable deposit paid and will be charged at full price.
About your appointment
On arrival, each new client is asked to complete a client consultation form in which you tell us the information we need to provide the most suitable treatment.
Your appointment slot starts 10 minutes before your scheduled start. This is to allow us time to get you settled in. If you are late, your treatment will still be completed on time so we don’t inconvenience the next client. The cost of your treatment will remain unchanged.
In situations where arriving late to the appointment requires rescheduling the appointment, the above-mentioned cancellation fees will apply.
If you are unwell
If you are unwell we will not be able to perform your treatment. We appreciate you cancelling your appointment.